Received
The form reached our office and is in the queue for a manager.
Payment status for a bus card recharge request
Every top up bus card request moves through the same four stages, so you always know where yours stands. Ask us about a hafilat recharge at any point.
The four stages of a request
Confirmed
A manager has checked the serial number and the amount with you and agreed the payment method.
Submitted
The top-up has been sent for processing. From this point the credit can take up to two hours to reach the card.
Completed
The card has been tapped on a validator or a machine and shows the new balance.
If the credit has not arrived yet
- Give it the full two hours — that is the normal window for an online top-up.
- Tap the card on a bus reader or a recharge machine, since the card updates only when a device reads it.
- Still nothing? Send us the request reference and we trace it the same working day.